123 player9/28/2023 ![]() ![]() None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.ĭo I understand correctly that providing the Proof of Address seems to be the only obstacle standing between you and your winnings? Have you tried requesting a bank statement to be sent to you? I understand that you prefer online banking, but upon an explicit request, you should be entitled to receive a printed version too. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Thank you very much for submitting your complaint. ![]() I have not had trouble verifying at any other casinos. I would like to be presented with another way to verify of the many ways there are. I would like to be paid my rightful winnings but they have made it impossible for me to verify my identity. Their verification rules limit a huge percentage of people from receiving their winnings. There are so many other ways to verify someone's identity. So therefore these are their verification rules and I don't qualify. Well obviously I don't have a utility bill, and I bank online since there are no banking fees. It also said that the acceptable documents were utility bill, or three months of bank statement that could not be an online bank either. and to correct through support, which I did, and two, my documents were not sufficient. I received two emails back, one saying my birthdate did not match my i.d. Card with current dates for my proof of address. ![]() The utilities are not in my name at my home, like many other people, so I sent my current Automobile Ins. I won $100 after I completed their playthrough requirement and then was asked to send my KYC documents for verification. I was thrilled I got a free chip from 123Vegas Casino. ![]()
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